Terms & Conditions

Last Updated: [October, 2025]

Welcome to J CROWN.
By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions.
Please read them carefully before making a purchase or using our services.

1. General Information

This website is owned and operated by J CROWN, Sri Lanka.
By visiting our site or purchasing from us, you engage in our “Service” and agree to the terms, conditions, and policies stated here.

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and your continued use of the site means you accept those updates.

2. Products and Descriptions

We strive to ensure that all gemstones, jewelry, and accessories displayed on our website are described and photographed as accurately as possible.
However, due to lighting or screen differences, actual colors or details may vary slightly.

Each gemstone is unique — small natural variations are part of its authenticity and beauty.

3. Orders and Payments

All orders are subject to availability and acceptance.
Once your order is confirmed, you will receive an email acknowledgment.

Payments must be made through our secure payment gateways or approved methods.
J CROUN GEMs reserves the right to refuse or cancel any order at our discretion (for reasons such as incorrect pricing, limited stock, or suspected fraud).

4. Pricing

All prices listed are in Sri Lankan Rupees (LKR) unless otherwise specified.
Prices may change without notice due to market value, gemstone availability, or promotional offers.
Once an order is confirmed, the price at that time will be honored.

5. Shipping & Delivery

We offer both local and international shipping.
Delivery times may vary depending on your location and product type.
Once your order is dispatched, you will receive a tracking number via email.

J CROUN is not responsible for delays caused by customs, courier services, or unforeseen events beyond our control.

6. Returns & Exchanges

We take pride in the quality of our products.
If you are not fully satisfied, please contact us within 7 days of receiving your order.

Returns are accepted only for unused and undamaged items in their original packaging, along with proof of purchase.
Custom-made or personalized items cannot be returned or refunded unless defective.

7. Authenticity Guarantee

All gemstones sold by J CROWN are 100% genuine and certified for authenticity.
We ensure ethical sourcing and transparency in every step — from mine to masterpiece.

8. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of J CROWN.
It may not be reproduced, distributed, or used without written permission from the company.

9. Limitation of Liability

While we strive to ensure accuracy, J CROWN will not be liable for any indirect or incidental damages arising from the use or inability to use our products or website.
All purchases are made at your own discretion, and we encourage you to review product details carefully before confirming an order.

10. Privacy & Data Protection

Your privacy is extremely important to us.
All personal information collected through our website is managed in accordance with our Privacy Policy.

11. Governing Law

These Terms & Conditions are governed by and construed under the laws of Sri Lanka.
Any disputes will be resolved exclusively through the competent courts of Sri Lanka.

12. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:

J CROWN
Email: info@jcrownjewelry.com
Phone: [077 488 8148]
Address: [648/18 madiwela road thalawathugoda]